Warranty & Returns
WARRANTY INFORMATION
The watch is warranted for a period two (2) years from the original date of purchase. A copy of the receipt or dealer stamp in the warranty booklet is required for proof of purchase.
The hands, dial, and watch movement are the only components covered under the warranty. If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free of charge.
The manufacturer's warranty does not cover:
- Battery, case, crystal, strap or bracelet, watch box.
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
- Water damage unless marked water-resistant
- Repairs if the watch was not originally purchased from an authorized retailer
This warranty is void if the watch has been damaged by accident, negligence, unauthorized service, or other factors not due to defects in material or workmanship.
RETURNS
You have the right to return any product you have purchased directly from our website within 7 days of receiving the item.
The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received.
Filippo Masso does not take responsibility for any items lost during the return shipping.
If for any reason you would like to return your item please contact us at Contact Us form. State your name, order number and the reason for your return.
If you opt to return an item we will issue you with either a store credit or refund for the same amount, depending on the situation.
We do not offer returns and refunds on 'sale' items at the moment.
Change of mind returns on items incur a 20% shipping and restocking fee. Thank you for understanding.